ElevenLabs
@ElevenLabs
LOT Polish Airlines - Poland's flag carrier with a century-long legacy - is partnering with ElevenLabs to bring AI-powered voice agents to its customer service operations. https://t.co/emNXQmWJRu
2retweets56likes
View on XLOT Polish Airlines Partners ElevenLabs for AI Voice Customer Service
ElevenLabs· Updated
LOT Polish Airlines is integrating AI-powered voice agents from ElevenLabs into its customer service operations to handle inbound phone support. This partnership aims to provide faster and more consistent passenger assistance.
LOT Polish Airlines is partnering with ElevenLabs to deploy AI-powered voice agents for its customer service. These agents, built on ElevenLabs' ElevenAgents platform, will manage inbound phone support for flight information, booking changes, and ticket inquiries. The system integrates with existing airline systems, facilitating hand-offs to human specialists with full context.
- ElevenAgents handles
- Inbound phone support
- Supported inquiries
- Flight information, booking changes, ticket inquiries
- Integration
- Existing LOT systems
- Human hand-off
- With full context
- LOT passengers (2025)
- 11.7 million
This collaboration demonstrates the application of agentic AI in enterprise customer service, particularly in aviation, which demands high-volume, consistent support. As LOT Polish Airlines expands its routes and modernizes its fleet, this AI investment aims to enhance passenger service quality and accessibility. The partnership also underscores Poland's emerging role in AI innovation.
The ElevenAgents platform enables LOT Polish Airlines to scale passenger support, ensuring faster service while allowing human agents to focus on complex interactions. This move builds on ElevenLabs' recent demonstrations of conversational agents for enterprise customer experience, including in the airline sector.
Still wondering? A few quick answers below.
The partnership aims to integrate AI-powered voice agents into LOT Polish Airlines' customer service operations. This will allow the airline to handle inbound phone support more efficiently for common passenger inquiries.
The AI agents will manage requests such as providing flight information, processing booking changes, and assisting with ticket inquiries. They are designed to streamline routine customer service tasks.
The AI agents integrate with LOT's existing systems and are designed to hand over complex or sensitive interactions to human support specialists. When a hand-off occurs, the human agent receives the full context of the conversation.
LOT Polish Airlines is undergoing significant expansion, including new long-haul routes and fleet modernization. Investing in AI helps the airline deliver faster, more consistent support to a growing number of passengers at scale.
Every HeadsUpAI update is written based on its original source and reviewed before it's published. Read our editorial standards →
