HeadsUpAI

ElevenLabs Previews Most Expressive Model and Voice Agents for Enterprise CX

At its Warsaw summit, ElevenLabs co-founder Mati Staniszewski previewed the company's most expressive AI model yet and demonstrated conversational voice agents for enterprise customer experience. These agents handle multi-step interactions with human-like delivery, moving beyond basic text-to-speech. Sessions with LOT Polish Airlines and PKO Bank Polski showcased how natural, emotional voice can transform complex service workflows.
Event
ElevenLabs Summit Warsaw 2026
Model Status
Most expressive model (Preview)
Enterprise Partners
LOT Polish Airlines and PKO Bank Polski
Speaker
Mati Staniszewski (Co-Founder)
Core Platform
ElevenAgents

The preview centers on emotional nuance—the quality ElevenLabs argues is critical to unlocking AI's benefits in customer-facing roles. Instead of scripted, robotic responses, the demonstrated agents aim to hold complex conversations while maintaining a consistent vocal character and natural emotional delivery from start to finish. ElevenLabs framed this expressiveness as the foundation for voice agents enterprises can place directly in front of customers.

The model was shown as a research and product milestone and remains in preview. ElevenLabs is bringing these capabilities across its ecosystem—ElevenAgents for deploying voice agents, ElevenCreative, and the ElevenAPI for developers—so teams can move expressive, conversational AI into production customer-experience workflows.

View the full update on elevenlabs.io
ElevenLabs
ElevenLabs
@ElevenLabs
X

Natural, human-like communication will be critical to unlock the benefits of AI. At the ElevenLabs Summit in Warsaw, @mati shared a preview of our most expressive AI model yet and demoed the future of customer experience with voice agents. https://t.co/7XXDdzxPvt

11retweets99likes
View on X

Still wondering? A few quick answers below.

ElevenLabs previewed its most expressive AI model to date and demonstrated the future of customer experience through conversational voice agents. The company showcased how these agents can handle complex, multi-step interactions with human-level emotion and natural delivery, specifically highlighting new implementations for major enterprise partners in the airline and banking sectors.

During the keynote, ElevenLabs demonstrated live voice agent implementations for LOT Polish Airlines and PKO Bank Polski. These agents are designed to transform customer service by providing natural, conversational interfaces that can manage sophisticated tasks while maintaining the brand's specific tone and emotional nuance across various customer touchpoints.

The most expressive AI model is currently in a preview phase and was showcased as a research milestone during the ElevenLabs Summit. While the specific model is not yet in general release, its capabilities are being integrated into the broader ElevenLabs ecosystem, including the ElevenAgents platform and the ElevenAPI for developers.

Every HeadsUpAI update is written based on its original source and reviewed before it's published. Read our editorial standards →

Share this update