ElevenLabs Partners With Customers Bank to Deploy AI Agents for Banking Workflows

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ElevenLabs is deploying its ElevenAgents platform across Customers Bank's operations to handle 24/7 support, customer onboarding, and real-time staff coaching. This partnership marks a significant move for conversational AI into the regulated banking sector, emphasizing human-in-the-loop escalation for complex financial tasks.

ElevenLabs, an AI platform for voice synthesis and conversational agents, partnered with Customers Bank to integrate ElevenAgents into the bank's operations. The rollout includes 24/7 voice and chat support, an onboarding agent for new account setup, and a real-time coaching agent to assist human staff during live calls.

This deployment signals a shift for ElevenAgents into regulated financial environments. It follows the launch of Guardrails 2.0 (safety mechanisms that constrain AI behavior), providing the layers necessary for production-grade voice agents. Combined with local deployment options, the platform can now meet strict data sovereignty requirements for a major US bank.

These agents will appear across Customers Bank's phone, web, and mobile channels over the coming months. Every agent includes a human escalation path (a protocol for handing off complex tasks to a person), ensuring sensitive conversations can be transitioned to a human banker. The partnership plans to expand into more banking workflows.

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We’re partnering with Customers Bank - a $25 billion-asset US bank with a Net Promoter Score nearly double the industry average - to deploy ElevenAgents across their customer and employee operations. https://t.co/zON0Vo0Bap

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Still wondering? A few quick answers below.

ElevenAgents is an AI platform from ElevenLabs designed to create and deploy conversational agents for enterprise operations. These agents can handle both voice and chat interactions across multiple channels, including phone, web, and mobile apps. They are built to provide 24/7 support, resolve inquiries, and assist with complex workflows like customer onboarding.

Customers Bank is deploying three distinct types of AI agents. These include a 24/7 voice and chat support agent for account inquiries and transfers, an onboarding agent to guide new customers through account setup, and a real-time coaching agent that provides live assistance to human contact center staff during customer calls.

Every AI agent deployed in the partnership is built with human escalation paths. This ensures that if a conversation becomes too complex or sensitive for the AI to handle, a human banker is always available to take over. This model allows the bank to maintain high service quality while scaling its support operations.

The rollout of the ElevenAgents suite at Customers Bank is scheduled to take place over the coming months. The bank plans to introduce the agents in stages, starting with core support and onboarding functions before expanding the partnership into additional banking workflows and employee operations over time.

Customers will be able to interact with the new AI agents across all of the bank's primary digital and telephonic channels. This includes 24/7 access through traditional phone lines, the bank's official website, and its mobile application, ensuring consistent service quality regardless of the time of day or the chosen communication method.

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